Effective Date: 12 October 2024

At Webinku, we are committed to providing high-quality services to our clients. We understand that circumstances can change, and we strive to accommodate reasonable requests for cancellations and refunds. This policy outlines the terms under which cancellations and refunds are processed for our website design, app creation, and logo design services.

1. Non-Refundable Deposit

1.1. All projects require a non-refundable deposit to begin work. The deposit amount will be specified in your individual contract and is due before any work commences.

1.2. The non-refundable deposit covers the initial time and resources dedicated to your project, including consultations, planning, and initial design concepts.

2. Cancellation by Client

2.1. Before Work Begins:

If the client cancels the project before any work has commenced (within 3 business days of signing the contract), Webinku may refund any payment made, excluding the non-refundable deposit.

2.2. During Project Development:

If the client wishes to cancel the project after work has begun, no refunds will be issued for the work already completed. The client remains responsible for any outstanding payments for the portion of work already delivered up to the cancellation date.

2.3. Completed Projects:

No refunds will be provided once the project is completed and delivered to the client. This includes any services related to website creation, app development, and logo design.

3. Revisions and Amendments

3.1. Each service comes with a predefined number of revisions as outlined in the project agreement. Once the allotted number of revisions is used, additional revisions may incur extra fees.

3.2. Refunds will not be provided for dissatisfaction with the final product after the allotted revisions have been exhausted. Clients are encouraged to provide clear and constructive feedback during the revision process.

4. Cancellation by Webinku

4.1. Webinku reserves the right to cancel any project at our discretion if:

• The client fails to provide necessary materials, information, or feedback in a timely manner.

• The client violates the terms of the service agreement or uses Webinku services for unlawful purposes.

• In the event of cancellation by Webinku due to a client’s breach of terms, no refunds will be issued, and the client will remain responsible for any unpaid work completed up to the cancellation.

4.2. In the rare case that Webinku must cancel a project for reasons unrelated to the client, a partial refund may be issued based on the percentage of work completed.

5. Maintenance and Ongoing Services

5.1. Monthly/Annual Subscriptions:

For ongoing services, such as maintenance or hosting, cancellations must be requested at least 30 days before the next billing cycle. No refunds will be provided for partial use of subscription services.

5.2. Termination of Ongoing Services:

If a client terminates ongoing services (e.g., maintenance or updates), the service will continue until the end of the current billing cycle, after which it will be terminated without refund.

6. Requesting a Refund

6.1. To request a refund or cancellation, clients must submit a written request via email to hello@webinku.com. Refunds will not be processed for verbal requests or informal communication.

6.2. Webinku will review the refund request and notify the client of the decision within 10 business days.

7. Payment Disputes

7.1. In the event of a payment dispute, Webinku requests that clients contact us directly to resolve the issue. We strive to maintain clear communication and fair solutions for all parties involved.

8. Contact Information

If you have any questions or concerns about this Refund and Cancellation Policy, please contact us at:

• Email: hello@webinku.com